1.1 These terms and conditions apply to all visitors to and every visit to the Gemeentemuseum.
1.2 These terms and conditions also apply to all natural persons and/or legal persons engaged by the Gemeentemuseum in connection with its objective.
1.3 Any deviation from these terms and conditions will be possible only if expressly agreed in writing.
1.4 Visitors must comply with the instructions of museum staff with regard to these terms and conditions.
1.5 Visitors who fail to comply with these terms and conditions or with the instructions of museum staff regarding said terms and conditions may be refused entry to the museum. In that case the museum will not be liable for any compensation or restitution.
1.6 Visitors who repeatedly fail to comply with these terms and conditions or with the instructions of museum staff regarding said terms and conditions may be refused entry to the museum for a fixed period.
2.1 Gemeentemuseum: Stichting Gemeentemuseum Den Haag, of Stadhouderslaan 41, 2517 HV in The Hague.
2.2 Gemeentemuseum building: the spaces open to the public in and around the buildings of the Gemeentemuseum, including the museum gardens.
2.3 Visitor: anyone who, with or without a valid entry permit, enters the Gemeentemuseum building.
2.4 Admission ticket: a printed ticket giving the visitor access to the exhibition spaces in the Gemeentemuseum building during regular opening hours.
2.5 Entry permit: a printed ticket (possibly combined with a discount card) or similar permit (such as a written invitation, voucher, annual pass) that affords entry to the Gemeentemuseum building, or to a specifically defined space or spaces in the Gemeentemuseum building.
3.1 A pre-purchased admission ticket becomes invalid once the date on the ticket has passed.
3.2 The Gemeentemuseum is not obliged to reimburse the costs of any unused admission tickets.
3.3 Tickets purchased online must be printed so that they can be scanned on entry to the building.
3.4 The circumstances listed below will never give rise to any obligation to reimburse any admission charges paid or pay any other compensation to visitors:
a. the fact that objects from the Gemeentemuseum’s permanent collection are not on display;
b. the closure of part of the building, including but not restricted to partial closure for the installation or dismantling of exhibitions;
c. the unavailability of tablets in the Wonderkamers;
d. lack of correspondence, in the opinion of the visitor, between written information on the website, in brochures or in other communications and displays at the museum;
e. changes to regular opening hours in connection with emergency response drills or, in the event of an actual emergency, any full or partial evacuation of the Gemeentemuseum building that the Gemeentemuseum deems necessary;
f. nuisance or inconvenience caused by other visitors, including but not restricted to noise, inappropriate behaviour (including vandalism), theft;
g. damage caused by other visitors;
h. nuisance or inconvenience caused by maintenance work, including but not restricted to alterations or the refurbishment of parts of the building;
i. nuisance or inconvenience caused by the failure of facilities to function properly;
j. denial of access to the Gemeentemuseum building;
k. loss of admission ticket/entry permit.
4.1 Visitors may take handbags and cases no larger than A4 size into the museum. They may be inspected at the entrance to the museum. Handbags and cases larger than A4 size must be handed in at the cloakroom or stored in a locker.
4.2 Visitors may enter the museum with prams, strollers, wheelchairs and mobility scooters. They may however be inspected at the entrance to the museum.
4.3 Visitors with reduced mobility may take seats intended specially for people with reduced mobility into the museum. No other seats may be taken in.
4.4 Visitors must entered the museum clothed and wearing shoes or other footwear. Access will not be granted to visitors on skateboards, skeelers, inline skates, roller skates or other footwear or devices with wheels.
4.5 Visitors may not take animals or pets into the museum, with the exception of assistance dogs.
4.6 The following objects may not be taken into the museum:
a. guns or firearms or any object that can be used to launch a projectile or cause injury or damage, or that appears to be suitable for that purpose;
b. pointed and/or sharp weapons and sharp objects: objects with points or cutting edges that can be used to cause injury or damage;
c. blunt objects that can be used to cause injury;
d. explosive and flammable substances;
e. chemical and toxic substances.
Visitors may be denied access at any moment if:
4.7 their entry permit was not issued by the Gemeentemuseum or a body authorised to do so by the Gemeentemuseum;
4.8 they refuse to show their ticket or entry permit, or allow their bag to be inspected;
4.9 they attempt to enter the museum with one of the objects mentioned at 4.6 or with an animal, or are found to be in possession of one of the objects mentioned at 4.6 after they have entered the museum;
4.10 they cannot be identified and/or their face is not visible;
4.11 they have damaged an object during a previous visit to the Gemeentemuseum or another museum as a result of misconduct or serious misconduct and/or as a deliberate act, or if concern that they will cause damage is warranted in some other way;
a. they are under the influence of alcohol, drugs or equivalent substances;
b. they disturb the peace or have the intention of disturbing the peace;
c. they are not wearing clothes or footwear.
5.1 Children under the age of 12 may visit the museum only if accompanied by an adult.
5.2 Groups of primary and secondary school pupils must be accompanied by at least one responsible adult per group of 15. Groups that do not comply with this condition may be refused entry.
5.3 Groups for guided tours may not exceed 20 individuals per Gemeentemuseum guide, or 20 per external guide.
5.4 Parents, carers, teachers and other accompanying adults are responsible and answerable for the behaviour of the group of children or adults they are accompanying at all times.
5.5 Visitors to the museum may not:
a. touch any object on display;
b. obstruct other visitors, including obstructing their view of displayed objects for an excessive amount of time and causing excessive noise;
d. eat or drink, except in the café/restaurant and in the Garden Gallery;
e. take photographs or make videos or films using lamps, flashbulbs and/or stands or other accessories (including selfie sticks);
f. draw or paint without obtaining prior permission at the information desk;
g. attempt to sell or distribute any goods to third parties.
5.6 No open fires may be started in the museum garden, nor may visitors barbecue there or drink alcoholic beverages they have brought with them. Dogs may not be walked in the gardens.
6.1 There is camera surveillance at the Gemeentemuseum.
6.2 Visitors may film or take photographs without the use of lamps, flashbulbs, stands or other accessories (including selfie sticks).
6.3 Visitors may not deliberately take photographs or make films in which other visitors are the main subject – particularly children – without the permission of that person.
6.4 Any photographs, videos and/or film made of the building and artworks may not be used for commercial purposes.
6.5 If an individual or organisation wishes to use photographs of the museum for commercial purposes, they may request permission in writing at firstname.lastname@example.org. A fee will be charged for use of the photographs.
6.6 The Gemeentemuseum regularly has photographic and film reports made in the building. This material may be used for publicity purposes and may appear in media productions made or facilitated by the museum. In entering the museum building visitors agree to the publication of this material, even if they can be seen in the images. Any visitor who objects to the publication of images in which he/she is recognisable may make this known via email@example.com. The Gemeentemuseum will then make every effort to prevent publication of the material, or to prevent it from being republished.
7.1 All visits to the Gemeentemuseum are at the visitor’s own expense and risk.
7.2 Visitors are liable for any damage they cause during their visit.
7.3 The Gemeentemuseum is liable only for damage that visitors suffer during a visit that is the direct consequence of gross negligence or intent on the part of the Gemeentemuseum. Liability will be limited to the lowest of the following two amounts:
a. the sum paid out by the Gemeentemuseum’s insurer in that individual instance of damage; or
b. the compensation paid to the Gemeentemuseum by a third party in that individual instance of damage.
7.4 In the event of damage as a result of death or physical injury, the total liability of the Gemeentemuseum will not exceed the damages as described at 7.3.
7.5 The Gemeentemuseum may not at any time be held liable for indirect damage, including consequential damage, loss of profit or income, lost savings etc.
8.1 Any foreseeable or unforeseeable circumstance that hampers the implementation of the agreement by the Gemeentemuseum such that the implementation of the agreement becomes temporarily or permanently impossible or burdensome will be regarded as force majeure for the Gemeentemuseum, signifying that any failure thus caused may not be attributed to the Gemeentemuseum.
8.2 Such circumstances will be understood to include circumstances affecting individuals and/or services and/or institutions which the Gemeentemuseum intends to use in the implementation of its visitor agreement, and anything that qualifies as force majeure or as a suspensory or cancelling condition for the aforementioned, as well as any failure attributable to the aforementioned.
8.3 In the event of an emergency, the museum has the right:
a. to change its regular opening hours in line with any full or partial evacuation of the Gemeentemuseum building regarded as necessary by the Gemeentemuseum;
b. to close its doors and conduct any visitors present out of the building one by one. Visitors may be asked to submit to an inspection of their bag.
9.1 Visitors must hand any lost property they find at the Gemeentemuseum to a member of staff.
9.2 The Gemeentemuseum will take lost property into its safekeeping and hand any valuable items to the police in The Hague.
9.3 If the purported owner of an item of lost property reports to the museum, he or she may pick up the item him-/herself, or have it sent cash-on-delivery. In either case the owner must be able to prove their identity. In the event of doubt on the part of the museum regarding the status of the purported owner, the museum will have the right to request proof of ownership.
9.4 The Gemeentemuseum reserves the right to destroy any lost property that has not been claimed within three months.
10.1 Visitors may report any complaints by completing a form designed for this purpose which is available at the information desk.
11.1 The applicability of these General Terms and Conditions for Visitors will not affect the applicability of any other contractual conditions and/or regulations of the Gemeentemuseum, as published from time to time on gemeentemuseum.nl.
11.2 Dutch law will apply to the General Terms and Conditions for Visitors and the agreement between the Visitor and the Gemeentemuseum.
The General Terms and Conditions for Visitors have been formally adopted by the Management of the Gemeentemuseum and registered with the Hague Chamber of Commerce in The Hague under number 27179947. The General Terms and Conditions for Visitors have been published on www.gemeentemuseum.nl, and by other means.
Stichting Gemeentemuseum Den Haag of The Hague